FAQ
Got MarkUp questions? We have the answers!
“This comment is pinned to a missing/hidden element." What does This Mean?
How Do I Contact Support?
How do I Move or Delete My MarkUps?
What Will Happen to My Folders Once My Trial Ends?
Can I Upload Multiple Files Into One MarkUp?
What File Types Can I Upload?
How Can I Access Pages That Are Not Linked on My Website?
Can I Change the URL of a MarkUp?
How Do I Leave a Workspace I Don't Own?
Can I upload a Figma File?
Can I Mark Up a Password Protected Website?
How Does MarkUp.io Know Where on a Website a Pin Is?
Why Are My Comments or Pins Missing?
What browsers does MarkUp.io Support?
How Do I Reset My Password?
How Can I Get My Fonts Rendering Properly on My Squarespace Site?
How do I whitelist MarkUp?
Can I Upload a New Version of My MarkUp?
Can I use keyboard shortcuts in MarkUp.io?
How do I manage my email notifications?
Cloudflare Challenge Testing with MarkUp Proxy
Working with Flex Links in MarkUp